Delivery Costs

We use Post Haste/NZ Couriers Posts service to deliver anywhere in New Zealand.

Please note rural deliveries can take 2-3 days and cannot guarantee they will arrive within our target timeframe of 24-72 hours.

We use specialty chill packaging to ensure our products arrive as fresh as possible, our prices reflect this packaging.

  • North Island Urban Delivery – $14.50
  • South Island Urban Delivery – $16
  • Rural + Waiheke & Russell Delivery – $17.50
  • Local Collections – on Tuesday 9am-2pm

Order Tracking

All orders are tracked and you should receive a track & trace email with the tracking link. If your order doesn’t arrive when expected please contact Julie by email at

Our Weekly Dispatch Process

All orders are handmade by Keto Smart Bakes owner and busy Mum, Julie Gillingham and her small team. We operate on a pre order basis and have a 6 day turn around time for orders depending on which day you order.

  • Orders open each Wednesday morning and close Saturday at 8pm
  • Items are baked fresh and chilled.
  • Orders are packed and collected by our courier on Monday.
  • Orders should be delivered to you the following week on Tuesday or Wednesday after you placed your order. However with current delays orders may take some additional time to reach you. 

We package all of our orders in specialty chilled packaging. This is designed to maintain safe temperatures during our target delivery timeframe, of 24-72 hours. Our products are stable unrefrigerated for up to 5 days.

If you are rural, the overnight couriers can take 2-3 days, and we cannot guarantee they will arrive within our target timeframe of 24-72 hours.