FAQ

All orders are handmade by Keto Smart Bakes owner and busy Mum, Julie Gillingham and her small team. We operate on a pre order basis and have a 6 day turn around time for orders depending on which day you order.

  • Orders open each Wednesday morning and close Saturday at 8pm
  • Items are baked fresh and chilled.
  • Orders are packed and collected by our courier on Monday.
  • Orders should be delivered to you the following week on Tuesday or Wednesday after you placed your order. However with current delays orders may take some additional time to reach you. 

We package all of our orders in specialty chilled packaging. This is designed to maintain safe temperatures during our target delivery timeframe, of 24-72 hours. Our products are stable unrefrigerated for up to 5 days.

If you are rural, the overnight couriers can take 2-3 days, and we cannot guarantee they will arrive within our target timeframe of 24-72 hours.

Macros The nutrition information and ingredient list can be found with each product on our shop page. As well each product has nutrition information labeling.

Sweetener In our Sweet & Blueberry bagels we use Sweetnz Monk Fruit Extract. Our Donuts use Sweetnz Classic Blend and Allulose. 

Storage All our packaged items have been shelf life tested – they are stable unrefrigerated for 5 days but we recommend they are kept refrigerated for up to 10 days unopened or in an airtight container or they can be stored in the freezer up to 3 months. Bagels are best sliced prior to freezing.

Allergens Our products are Gluten Free but do contain Dairy, Sesame Seeds and Nuts(Almonds/Pecans). Please see individual items for their allergen warnings.

Our Kitchen We run an MPI registered commercial in Northland. We have recently changed our scope to be able to supply to restaurant and retail locations to make it easier for you to get your hands on our products in the future.

Delivery Costs

We currently use Post Haste/NZ Couriers Posts service to deliver anywhere in New Zealand.

Please note rural deliveries can take 2-3 days and cannot guarantee they will arrive within our target timeframe of 24-72 hours.

We use specialty chill packaging to ensure our products arrive as fresh as possible, our prices reflect this packaging.

  • Standard North Island  Delivery – $14.50
  • Standard South Island Delivery – $16.00
  • Rural Delivery – $17.50
  • Local Collections for website orders – Free from our 3 Maunu Road location on Tuesday only.
  • Local Delivery – Unavailable.

All orders are tracked and you should receive a track & trace email with the tracking link. If your order doesn’t arrive when expected please contact Julie by email at hello@ketosmartbakes.co.nz

We can now offer local collection on Tuesday only.

Those in Whangarei wanting to collect orders – Collections will occur on Tuesday between 9am-2pm.

We will email you prior to remind you of our collection hours – If you can text us prior to your arrival that would be helpful as we are often busy in the kitchen and we will have your order ready to go.

If these hours don’t work please let us know and we can make alternate arrangements. 

We ask that you wear a mask if possible, please. 

Give a knock on the door, we’ll greet you and get your order for you! 

Your order will be available on the dispatch date shown on your order confirmation which will the following week.

We do not offer deliveries.

Our Products are couriered in our specialty chill packs. 

Eco Pouches: Contain a “WoolCool” insulation liner layer and “Thermogard” gel ice to ensure the integrity of our products.

Our target delivery is within 24-72 hours. Orders are stable unrefrigerated up to 5 days.

Chilled Boxes: Packed into a “Chilltainer” box with “Thermogard” gel ice to ensure our products integrity.

Our target delivery is within 24-72 hours. Orders are stable  unrefrigerated up to 5 days.